IVR is a technology that allows a computer to detect voice and keypad inputs. IVR represents an extremely cost-effective
method of conveying information to callers via the telephone.
IVR platforms are the "server and operating system" hardware and software platforms on which IVR solutions run.
IVR platforms at a minimum provide the ability to play and record prompts and gather touch-tone input. IVR platforms may
also offer the ability to recognize spoken input from callers (voice recognition), translate text into spoken output for
callers (text-to-speech), and transfer IVR calls to any telephone or call center agent.
IVR applications are programs that control and respond to calls on the IVR platform. IVR applications can either be
developed by an enterprise, by an IVR development shop, or by companies that offer canned IVR applications.
IVR applications direct the IVR platform to prompt callers, gather input, and transfer callers to other phones.
IVR applications also call on existing back-end database and application servers to retrieve records and information
required during the course of a call.
Often referred to as the "Ultimate Customer Service Team Player," IVR systems provide callers with fast, convenient, and automatic access to authorized database information, via any touch-tone telephone. Directed by pre-recorded human speech messages, telephone callers use their touch-tone keypad to interact with the host computer and database. IVR operates with existing databases to supply or collect the information necessary to answer questions and complete transactions. In effect, the telephone becomes a remote terminal to the computer, with the telephone keypad acting as the input device and the handset acting as the computers output device.
We specialize in the development of automated services including surveys (inbound & outbound), automated outbound dialing
and messaging, employment interviewing, screening and aptitude applications, store/dealer locator's, remote time and
attendance, employee or customer satisfaction questionnaires, Internet, Telephone ,Database integration, and customized
application design and development.